Customer Service

Our goal is to make your shopping experience with French Lunch pleasant and simple experience for you and your family. It is very easy to buy our products. When you make an order with us it implies that you understand and agree with our order and delivery procedures, terms and conditions, and privacy policy. If you have any questions, you are very welcome to contact us any time. 




To ensure the freshest possible products to be delivered to you, we appreciate, if you place your order at least 1 hour before the desired delivery slot. Once you place your order, we will review it to make sure your order is accurate and your payment method is valid.


French Lunch kitchen is not using any tree nuts, however, tree nuts might be used in the manufacturing facilities of the products we purchase from our partners and use in the kitchen. French Lunch recipes can include milk, flour, soy and other products that might be a potential source of allergy. If you have any allergies, carefully check the list of ingredients on our website or in the store, and feel free to ask any questions to our staff to ensure that your experience with us is highly positive.


All prices are quoted in Canadian dollars. French Lunch reserves the right to change prices and product information at any time.

Return Policy

We do our best to ensure that the products sold at French Lunch are of the highest quality. For health reasons, only products in unsealed manufacturers’ packaging can be accepted for returns or exchanges with the original receipt.

Trademarks and Copyright

This website is expressly owned and operated by CTaffair Grocery Ltd., registered in Oakville, Ontario, Canada. The names and symbols of French Lunch™ and logo are trademarks and trade names belonging to CTaffair Grocery Ltd., a Canadian corporation. No other person or entity is permitted to use or exploit in any way any of these trademarks or trade names without the express written approval of CTaffair Grocery Ltd.



Our Commitment to Your Privacy

French Lunch understands your concerns regarding privacy and is committed to protecting all personally identifiable information. Because we gather certain types of information about our customers, we feel you should fully understand our policy concerning the capture and use of that information. This privacy policy discloses the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What Information We Collect

As part of the order process, the following information is collected from customers: 

   - name
   - phone number
   - e-mail address 
   - delivery address
   - billing address

Since French Lunch uses third party payment gateway, we do not collect any credit information from our customers on this website. All credit information is collected by Shopify and PayPal whose data security policy can be found at their respective websites.

The information we collect is used to fill orders, to communicate with customers about orders and to respond to customer inquiries. French Lunch never shares any information with third parties except to the extent necessary to fulfill an order or when the outside party is strictly acting on our behalf with no independent right to use the information we provide.

Our Commitment to the Security of Your Data

We take great care to safeguard your privacy and sensitive personal information. French Lunch operates secure data networks protected by industry standard firewall and password protection system. Access to your information is limited, records are securely stored, and information is disposed of responsibly. We will not sell or trade any of your individually identifiable information to anyone without your explicit consent. French Lunch will not disclose any of your personal information to other companies for direct marketing purposes.